How Our Legal Framework Covers Your Account
9ook operates under a set of conditions that govern who can hold an account, how transactions are processed, and what happens if local law restricts access. Eligibility is not universal — we determine it by the region your account is registered from, and we reserve the
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right to restrict or close accounts where local regulations do not permit the services we offer. When you deposit via bKash, Nagad or Rocket, those transactions are processed under the payment terms of each wallet provider alongside our own platform rules. If a conflict arises between
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our terms and a local regulation in your jurisdiction, local law takes precedence and your access may be limited without prior notice. Account-level actions — including wallet verification, identity checks and transaction reviews — are part of how we keep the platform within its permitted scope.
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We do not make legal determinations on your behalf; it is your responsibility to confirm that accessing 9ook is permitted where you are. Any account found to be in a restricted region may be suspended while a review is carried out. Contact our support team if
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you have questions about your account status or the region eligibility that applies to you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.